Customer Support
We accelerate fixes for cashier glitches, back-office syncing and onboarding — call, WhatsApp us or escalate through product docs anytime.
- Subscribers ping us for kiosk misprints, flaky integrations, cashier rights, BOH quirks—anything that blocks trade.
- Reach planners by voice or messengers daily from 08:00–01:00 local rhythm; multilingual routing lists stay on-site.
- Self-serve installers, FAQs, and knowledge articles stay synced so night crews unblock without queues.
What operators receive
Unified intake for cashier glitches or enterprise logistics — escalation paths stay concise.
Extended coverage
We staff 08:00 – 01:00 daily — reach us when storefront traffic peaks calm down.
Complimentary SaaS diagnostics
Core guidance for active subscriptions remains free versus billable onboarding projects.
Omnichannel follow-up
Switch between WhatsApp chats, ticketing and knowledge lookups without restarting context.
Remote-first fixes
Field visits stay optional unless hardware swap is unavoidable.
Guides and downloads — anytime
Free for subscribers
Free Paloma365 knowledge base
We built an extensive knowledge base where you can find answers and learn the system at your own pace — in a convenient format, any time of day.
- Step-by-step guides for POS, inventory, and integrations
- Answers to common questions and errors — no queue on the hotline
- Materials for owners, managers, and front-line staff
- Regular updates when new features ship
Firmware & tooling
Curated payloads for peripherals so cashiers reinstall without hopping across repos.
Regional routing
Hotlines
Pick routing that matches HQ geography. Priority path handles simultaneous WhatsApp threading.
Voice / WhatsApp
Kazakhstan
Kyrgyzstan
Russia
Live voice + messenger coverage: 08:00 – 01:00 seven days/week.